Help centre

How can we help you?

Find answers about searching, posting listings, premium features and your account on Key Nekretnine.

Popular:

General

Key Nekretnine is a real estate listing platform for Montenegro. In one place you can find property for sale, long-term rent and short-term rent, from agencies and private owners, in every city and municipality.

Yes. Searching and viewing listings is free and needs no registration. Posting listings is free for all registered users, both individuals and agencies. Only the optional premium features, such as highlighting a listing, are paid, and they are activated with keys.

The platform is available in Montenegrin, English, Russian, Ukrainian and Turkish. You can change the language in the site header.

Property wanted

Property wanted is where users post what they are looking for: the purpose (buying or renting), property type, city, neighbourhoods and maximum budget. Agencies and owners with a matching property send them their listings, so you don't have to go through every offer yourself.

Log in and, in the portal under Property Wanted, click New wanted ad. Your ad is published after a short review, and you get an email whenever someone sends you an offer. All received offers are in the portal. You can have up to 5 active wanted ads at a time.

On the Property Wanted page, find an ad that matches your property and click Send listings. You can pick up to 5 of your active listings and add a short note. Phone numbers are removed from notes automatically, and contact happens through your listings.

Posting listings

Register or log in, open the portal and click Add advert. Enter the basic details, location, description and photos, then submit the listing for review. Posting is free.

Add advert

Our team reviews every listing within 24 hours. You get an email when the listing's status changes, and you can always follow it in the portal, on the My Adverts page.

Yes. You can edit a listing from the portal at any time. Changes also go through a short review within 24 hours, and we let you know the outcome by email.

A listing stays active for six months from the day it is published. After that you can renew it from the portal.

Yes. If you enter 0 in the price field, the listing will show the price as On request.

In the portal you can pause a listing, for example when the property is temporarily unavailable, and activate it again later. Deleted listings are moved to the Trash, where they stay for 7 days and can be restored. After that they are deleted permanently.

The system automatically detects duplicate listings within an agency. When it finds a duplicate, the newer listing is deleted and the older one stays active. So we advise against posting the same listing twice. For more visibility, use a premium listing or a position refresh.

Every inquiry sent through your listing reaches you by email, and you can see all inquiries in one place in the portal, under Inquiries.

Every listing comes with free analytics: total views, unique visitors, the number of potential clients who wanted to contact you, the conversion rate, and daily charts.

Premium features and keys

Keys are the platform's virtual currency. You buy a package of keys and spend them on the premium features you choose: a premium listing, a listing position refresh or premium agency status. You decide when and what to spend them on.

See pricing

You buy keys in the portal, on the Keys page. Card payments are processed by Dodo Payments, and the keys are added to your account automatically after a successful payment, with a confirmation by email. Companies can also request a proforma invoice and pay by bank transfer.

A premium listing appears at the top of search results with a highlighted look, and we also promote it on Facebook and Instagram. It costs 100 keys for 3 days, 200 keys for 7 days or 300 keys for 15 days.

A refresh moves your premium listing back to the very top of search results. It costs 20 keys and is available only for listings with an active premium status.

You can turn on auto-renewal for a premium listing, and premium agency status renews every 30 days. Renewal only happens if you have enough keys on your account, and you can turn it off at any time. The feature then stays active until the end of the period already paid for.

From time to time we give new users keys for their first premium promotions. Agencies can receive keys every month through the partner program by placing a link to their Key Nekretnine agency profile on their own website. You will find the details in the portal, on the Keys page.

Agencies

In the portal, on your account page, choose Become an Agency. During the switch you create your first agent, and all your existing listings are moved to that agent. After switching you will be logged out and need to log in again.

Yes. In the portal, under Agents, you add and edit agents, and you can assign each listing to the agent responsible for it.

Premium status lifts all of the agency's listings above standard ones, right below premium listings. The agency logo appears on listing cards, and the agency gets a featured spot in the agency list. It costs 500 keys for 30 days.

Yes. Agencies can use the API integration to publish, update and remove listings straight from their own software, with no manual entry. The API key and documentation are in the portal, on the API Integration page.

Yes. Every agency has a public profile with its basic information, contact details and all of its active listings, and it appears in the agency list. You edit the profile in the portal, under Agency profile.

Agency list

Account and support

Click Login in the site header and choose to register. You can sign up with an email and password and then confirm your email address, or in one click with your Google account.

On the login form, click Forgot password? and enter your account's email address. We will send you a link to set a new password.

Yes. In the portal, under Email notifications, you choose what we notify you about, for example a listing being approved or a premium status expiring.

Send a request to delete your account and all related data by email to info@keynekretnine.me, or from the portal, on your account page. Processing the request can take up to 30 days.

Logged-in users can open a support request in the portal, under Support, and follow the replies there. You can also write to us at info@keynekretnine.me on weekdays from 9 am to 5 pm.

Open support

Didn't find your answer?

Our team is happy to help. Write to us or open a support request in the portal.

Mon – Fri, 9 am – 5 pm